It’s All About the Customer Service
3 Must-do tips to distinguish your business and create customers for life. These days it’s easier and easier to start a business -- that’s the good news. Unfortunately, with low barriers to entry comes tons of competition, so it becomes harder to distinguish your business and win customers. As an entrepreneur with a service-based business (corporate training/keynote speaking), I’m constantly trying to connect with potential clients not just to sell a training class but to develop a long-lasting relationship. As small-business owners, we sometimes feel we can’t relate or even learn from major Fortune 100 companies, but over the years, I’ve always attempted to glean customer service best practices from the best, so that I can incorporate into my business model and processes. Here are a few of my favorites.
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Everyone has to start somewhere. Whether he or she works for the largest corporation or the hottest start-up, every entrepreneur starts …
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5 Ways to Market Your Business for Free (or Nearly Free)
A lot of entrepreneurs get discouraged because they don’t have massive marketing budgets and assume there aren’t effective ways …
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LinkedIn Your Way to Your Next Deal
What do you do when you need to get to a person or a company? It used to be that …
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Online Reviews Are the New Social Proof
Star ratings and testimonials from strangers influence behavior and buying habits. It’s time to start managing the conversation around your …
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